Terms & Conditions
Please check your invoice in full as upon receipt of payment you are verifying that all information is correct and Bross Travel Agency LLC will not be responsible for errors or omissions if not brought to the attention of the agency immediately.
Payment must be received by the due date to avoid vendor cancellation. If payments are not received on the due date on the invoice, Bross Travel Agency LLC will not be responsible for any fees associated with rebooking or penalties or cancellations.
Bross Travel Agency LLC, (“Bross Travel Agency LLC”) is acting as a mere agent for SUPPLIERS (identified on Addendum I-Terms & Conditions) in selling travel-related accepting services, or in accepting reservations or bookings for services that are not directly supplied by this Travel Agency (such as air and ground transportation, hotel accommodations, meals, tours, cruises, etc.). Travel Agency, therefore, shall not be responsible for breach of contract, failure to comply with any laws such as the Americans with Disabilities Act (ADA), or any intentional or negligent actions or omissions on the part of such suppliers, which result in any loss, damage, delay, inconvenience or injury, or death to travelers or travelers’ companions or group members. Unless the term “guaranteed” is specifically stated in writing on your tickets, invoice, or reservation itinerary, Travel Agency does not guarantee any of such supplier’s rates, bookings, reservations, connections, scheduling, or handling of baggage or other personal effects. Travelers have done due diligence, are aware of the quality of the hotel accommodations chosen and agree that Travel Agency will not be responsible if they are not satisfied. Please see all Terms and Conditions incorporated herein, and attached hereto as Addendum I. Traveler has acknowledged that they have taken note of these Terms and Conditions before making a booking and have initialed Addendum I evidencing the same.
Risks, Cancellation, and Insurance
Traveler assumes complete and full responsibility for, and hereby releases Bross Travel Agency LLC from, any duty of checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety and security conditions of such destinations, during the length of the proposed travel. However, we specifically recommend that U. S. Citizens traveling internationally, including travel to Canada, Mexico or the Caribbean, do so with a valid U. S. Passport. For information concerning possible dangers at international destinations, contact the Travel Advisory Section of the U.S. State Department, (202) 647-5335 https://travel.state.gov/content/travel.html. For medical information, please refer to the U.S. Centers for Disease Control (CDC), (404) 332-4559 or use their fax information service at www.cdc.gov/travel (404) 332-4565.
Bross Travel Agency LLC shall not be responsible for any injuries, losses or damages in connection with terrorist activities, social or labor unrest, mechanical or structural integrity of air, sea, and ground transportation and accommodations, diseases, local laws, terrorist acts, climatic conditions, Acts of God, delays, changes or cancellation of travel due to weather conditions, hotel services, accidents or health related problems before or while in-transit to (e.g., an accident on the way to a tour), during, and after a tour, or any other actions, omissions, or conditions outside of Bross Travel Agency LLC’s control.
If travel plans are delayed or cancelled for any reason there will be no refunds issued by Bross Travel Agency LLC, except in those circumstances where Bross Travel Agency LLC has issued its own schedule of cancellation, applicable to all or a portion of a booking (whenever such a schedule is issued, it will specifically indicate which trip component(s) it is issued for and it will apply ONLY to the specific trip component(s) indicated). Please note that a ‘trip’ or ‘booking’ often consists of multiple components, each of which may carry its own cancellation penalties (example: an airline ticket, a pre-trip hotel night, a multi-day adventure vacation by a tour operator, a post-trip extension designed by Bross Travel Agency LLC, all of which may be subject to a different set of cancellation policies). You will be provided with the individual cancellation policies to the extent that these are available in a distributable format, for your records, but Bross Travel Agency LLC is not responsible for this policy distribution. Clients are responsible for obtaining the applicable policies, either by contacting Bross Travel Agency LLC and requesting a copy (if available, otherwise it will be verbal delivery) or by consulting the individual suppliers and/or their catalogs. No refund(s) will be issued for cancellations due to actual or threatened terrorist events or pandemics. Furthermore, there will be no refunds due to fear of travel from actual or threatened terrorist, health, political or other similar events.
It is the traveler’s responsibility to protect their purchases and Travel Insurance is strongly recommended. Traveler is advised to obtain appropriate insurance coverage against these risks. Bross Travel Agency LLC has information regarding some forms of travel insurance. Traveler’s retention of tickets, reservations, or bookings after issuance shall constitute consent to the above and an agreement on his/her part to convey the contents hereto to his/her travel companions or group members.
Impossibility of Performance – No refund(s) will be issued for cancellations due. to actual threatened terrorist events or pandemics. If travel plans are delayed or cancelled for any reason there will be no refunds issued by Bross Travel Agency., except in the circumstances wher Bross Travel Agency has issued its own cancellation schedule, applicable to all nor a portion of a booking (whenever a schedule is issued, it will specifically indicate which trip componenent(s) it is issued for and apply only to the specific trip component indicated.)
It is the traveler’s responsibility to protect their purchases, and Travel Insurance is strongly recommended. Traveler is advised to obtain any and all coverages prior to travel tour (e.g. medical, disability, travel insurance). Traveler has signed the Travel Insurance Refusal Form, see Addendum II.
By embarking upon his/her travel, Traveler voluntarily assumes all risks involved in such travel, whether expected or unexpected. Traveler is hereby warned of the above risks as well as possible travel industry bankruptcies and medical and climatic disruptions, and the possibility traveler may be unable to travel as scheduled because of personal emergency. Traveler also assumes all risks for any participation in a nominal risk or high-risk activity.
Traveler acknowledges that Bross Travel Agency LLC cannot control the cancellation fees assessed by the Tour Operators, nor control issuance of vouchers in lieu of cash. Traveler acknowledges that Bross Travel Agency LLC cannot control other third party’s cancellation fees that may be assessed nor control issuance of vouchers in lieu of cash. Traveler understands that should Traveler initiate any chargeback with Traveler’s credit card company to avoid previously agreed upon fees Bross Travel Agency LLC will utilize all rights and remedies under the laws of the State of Texas to uphold previously agreed contractual provisions. Traveler understands that Bross Travel Agency LLC does this because third parties seek payment directly from Bross Travel Agency LLC. The cancellation fees do not cease to exist in the event of a chargeback. Thus, Bross Travel Agency LLC will be prompted to pursue litigation and incur attorneys’ fees and costs which will be included in addition to all cancellation fees.
ALTERNATIVE DISPUTE RESOLUTION
Bross Travel Agency LLC desires to maintain friendly relationships with its clients (Traveler, agents, sellers, buyers, etc.). In order to provide for a mutually beneficial relationship, Bross Travel Agency LLC has established an alternative mediation program in the event of a misunderstanding or dispute between Bross Travel Agency LLC and its clients:
If a dispute arises out of or relates to this contract, or breach thereof, and if the dispute cannot be settled through negotiation, the parties agree first to try in good faith to settle the dispute by mediation administered by the World Travel Dispute Center under the applicable guidelines as established by International Forum for Travel and Tourism (IFTTA) before resorting to arbitration, litigation, or some other dispute resolution procedure. If mediation is not successful, the parties will settle by binding arbitration administered by the World Travel Dispute Center under the applicable guidelines as established by IFTTA. Judgment on the award rendered by the arbitrator(s), or written agreements of the parties, may be entered in any court having jurisdiction thereof or written agreements of the parties. If litigation is necessary to enforce this agreement, the prevailing party(s) shall receive costs and attorney’s fees. In the event that an IFTTA qualified mediator or arbitrator is unavailable, both parties agree to the submission of the dispute to a mutually acceptable dispute resolution service.
The issuance of any tickets, reservations, or bookings by Bross Travel Agency LLC is done on the express condition that: 1.Bross Travel Agency LLC shall not be responsible for any changes in fares, rates, charges, or prices initiated by the carrier(s) orsupplier(s) of services, and 2.Bross Travel Agency LLC shall not be responsible for any damages resulting from cancellations, changes, or disruption of any services and/or for refunds of monies already paid or transmitted to any carrier or supplier of services.
Traveler’s initial retention of tickets, reservations, or bookings after issuance shall constitute a consent by customer, on his/her behalf and on behalf of his/her companions, to the above.
Nothing agreed to herein by the customer is meant to interfere with customer’s legal rights against any carrier(s) or supplier(s) of services.
The payment of the required deposit or any partial or full payment for a reservation on the chosen tour/package shall constitute consent to all provisions of this Terms & Conditions statement as well as the provisions listed in the ‘General Bross Travel Agency LLC Trip Reservations and Details’ document, as well as in the ‘Trip-specific Bross Travel Agency LLC Policy on Payments, Cancellations & Refunds’ document, as well as all provisions contained in any brochures, trip descriptions, and/or itineraries, or other forms of collateral provided to the client in conjunction with a booking. These provisions are hereby incorporated by reference in this Disclosure Notice, and clients are advised to take note of them.
Bross Travel Agency LLC is acting as a mere agent for suppliers as stated above and its agents, servants, and employees, shall not be responsible for personal injury or property damage, loss or delay, or change of itinerary incurred by any person or tour participant arising out of the act of negligence of any direct or supplemental air carrier or other person or entity engaged in transporting the passenger, hotel or other person rendering any of these services, or accommodations being offered in these tours; nor shall Bross Travel Agency LLC be responsible for any injuries, death, damages, loss, or delay in any means of transportation or by reason of any event beyond the actual control of Bross Travel Agency LLC or of any agent or supplier or due to force majeure. The right is reserved to decline or accept or to retain any person as a member of a trip; change a trip from ‘escorted/guided’ by Bross Travel Agency LLC, to ‘partially escorted/guided’ by Bross Travel Agency LLC or by a replacement escort, to ‘unescorted’ by Bross Travel Agency LLC or by a replacement escort, should circumstances preclude the designated Bross Travel Agency LLC escort or replacement escort from accompanying the trip for whatever reason; or to cancel a trip outright due to low passenger sign-up numbers, illness of a service provider, supplier default, or any other circumstances beyond the control of Bross Travel Agency LLC.
If the contract between Bross Travel Agency LLC and the passenger, on the one hand, and/or the contract between Bross Travel Agency LLC and the designated carrier, on the other hand, is cancelled by the tour operator for any reason whatsoever, all partial or full payments made for the trip will be refunded in their entirety, without any further obligation on the part of the tour operator.
The right is reserved to substitute hotels of similar category (if available) or change schedules without prior notice should circumstances so demand. In the event of a change in the itinerary necessitated by factors or conditions beyond the actual control of Bross Travel Agency LLC, no refund can be made nor will credit be allowed or refund given for any services provided in the itinerary should any such services not be utilized by tour members. We reserve the right to alter any itinerary, arrangement(s), or date(s), if it becomes necessary or advisable, and each trip participant/ agrees to pay additional expenses required by such alternative(s), if any. All prices are subject to change without notice. Availability of refunds for air transportation included in a tour and additional transportation costs for a person who does not utilize an air transportation part of the tour will vary with the type of transportation and the point at which transportation is not used, and shall be made at the sole discretion of Bross Travel Agency LLC. All rates quoted in the description(s)/itinerary(ies)/brochure(s) are based on the current carrier tariffs and current international exchange rates, and are subject to adjustment without prior notification in the event of changes therein, and any increase resulting from such adjustment shall not modify the cancellation provisions in the tour description/itinerary/brochure or the trip reservations and details from accompanying this disclosure notice.
All parties herebyconsentto thejurisdictionof all state and federal courts sitting in[county], State of [Name of State] , and agree that venue for any such action shall lie exclusively in such courts without regard to choice of law principles, and agrees that such courts shall be the exclusive forum for any legal actions brought in connection with this Agreement or the relationships among the parties hereto.
TERMS & CONDITIONS/CONSUMER DISCLOSURE NOTICE
Release of Liability, Waiver, Assumption of Risks, and Arbitration Agreement
PLEASE READ THIS NOTICE. IT CONSTITUTES PART OF YOUR CONTRACT FOR TRAVEL RELATED SERVICES. PLEASE CHECK YOUR DOCUMENTS WHEN YOU RECEIVE THEM. CALL THE TRAVEL AGENCY IF YOU HAVE ANY QUESTIONS. MOST DISCOUNT FARES INVOLVE RESTRICTIONS. CHANGING CARRIERS OR FLIGHTS COULD RESULT IN THE AIRLINE DEMANDING AN INCREASED FARE. CHECK WITH THE AIRLINE OR THE TRAVEL AGENCY BEFORE MAKING ANY CHANGES.
Bross Travel Agency LLC TERMS AND CONDITIONS
The following terms and conditions (“Terms and Conditions”) apply to all travel and travel related Services offered for sale by Bross Travel Agency LLC, LLC (“Bross Travel Agency LLC”), and/or its agents, employees, associates, affiliated companies, independent contractors, or subcontractors (hereinafter referred to as “Bross Travel Agency LLC”, “we,” or “us”). Bross Travel Agency LLC is incorporated in the State of Texas, 281.923.8413.
Please read these Terms and Conditions carefully, ask us any questions, and consult your attorney before you agree to be bound by them. Traveler acknowledges that they have taken note of these Terms and Conditions before making a booking and have accepted the same by clicking on the “I Agree” box on the bottom of the submission page via Bross Travel Agency LLC’s booking page. When Traveler is purchasing a Trip for someone besides themselves, clicking on the “I Agree” box verifies that such Traveler is the designated legal guardian for such person. Traveler has informed all other Travelers in their group of these Terms and Conditions and accepts them on their behalf, warranting that the other Travelers in their group, after consideration and with an opportunity to consult legal counsel, also agree to be bound by these Terms and Conditions. Without this acceptance, the processing of an order or inquiry is not technically possible. Therefore,by placing an order with Bross Travel Agency LLC, you, and all Travelers in your group (if applicable), agree to abide by these Terms and Conditions without reservation and to be bound by the limitations herein.
The terms “Service” or “Services” as used in these Terms and Conditions encompass: travel planning and consultation, charter or other airfare, passage on cruises, charters, river boats, yachts, and other water vessels, ground transportation, concierge services, hotel rooms, resorts, camps, or other lodgings, tours, car rentals, leisure or adventure activities, equipment rentals, expeditions, and any other travel or travel related products offered, sold, recommended, or provided by Bross Travel Agency LLC. The term “Trip” is defined as any Service, or package of Services, offered. “Supplier” or “Vendor” refers to any provider of the Services we offer. “Itinerary” refers to the particularized schedule for a Trip. References herein to “Traveler,” “you,” or “your” shall apply to each and any of the following: a party participating in an offered Trip and/or the party who purchases, or attempts to purchase, a Trip for themselves and/or others.
All bookings of Trips are also subject to the Terms and Conditions of the Supplier of the Service incorporated in a Bross Travel Agency LLC Trip. By placing an order with Bross Travel Agency LLC, you agree to abide by all the Terms and Conditions of the applicable Suppliers without reservation, and to be bound by the limitations therein. If the Supplier’s Terms and Conditions are ever in conflict with the Terms and Conditions of Bross Travel Agency LLC, Bross Travel Agency LLC’s will control all issues relating to the liabilities and responsibilities of Bross Travel Agency LLC.
Table of Contents
Modification of Our Terms and Conditions
Custom Travel Planning Fees
Cancellations and Alterations Policies
Issuing Travel Documents
Passports, Visas, Health Requirements, and Travel Risks
Seller of Travel Disclosures
Local Customs and Laws
Legal Compliance and Proper Conduct
Limitation of Liability
Disclaimer of Warranties
Indemnification and Release
Special Rules regarding Air Transport
Representations and Warranties
Medical and Physical Conditions; Medical Emergencies
Disputes: Governing Law, Jurisdiction, etc.
Attorney’s Fees, Costs, and Expenses
Severability and Survivability
Entire Agreement, Waiver, Etc.
Eligibility -The Services offered by Bross Travel Agency LLC are available for purchase by residents of the United States while in the United States, its territories, possessions, and protectorates, who have all the requisite power and authority to enter into and perform the obligations under these Terms and Conditions. Travelers must be over the age of 18 to purchase a Bross Travel Agency LLC Trip.
Modification of Our Terms and Conditions -Our Terms and Conditions may be amended or modified by us at any time, without notice, on the understanding that such changes will not apply to Trips booked prior to the amendment or modification. It is therefore essential that you consult and accept our Terms and Conditions at the time of making a booking, particularly in order to determine which provisions are in operation at that time in case they have changed since the last time you placed an order with Bross Travel Agency LLC or reviewed our Terms and Conditions.
Payments -I understand if I have an unpaid balance to Bross Travel Agency LLC and do not make satisfactory payment arrangements, my account may be placed with an external collection agency. I will be responsible for reimbursement of any fees from the collection agency, including all costs and expenses incurred collecting my account, and possibly including reasonable attorney’s fees if so incurred during collection efforts.
In order for Bross Travel Agency LLC or their designated external collection agency to service my account, and where not prohibited by applicable law, I agree that Bross Travel Agency LLC and the designated external collection agency are authorized to (i) contact me by telephone at the telephone number(s) I am providing, including wireless telephone numbers, which could result in charges to me, (ii) contact me by sending text messages (message and data rates may apply) or emails, using any email address I provide and (iii) methods of contact may include using pre-recorded/artificial voice message and/or use of an automatic dialing device, as applicable.
Bross Travel Agency LLC accepts payments by:
International credit cards including American Express, Visa and MasterCard.
Please note that some Suppliers will not allow travel agencies to pay on your behalf but require payment directly from you. In such case, your credit card number will be required for purchases from such Suppliers. We cannot guarantee that you will be eligible for any “points” or rewards benefits from any credit card, airline, or hotel rewards program for travel booked by Bross Travel Agency LLC on your behalf.
Non-refundable Custom Travel Planning Fee. The process of researching and putting together a customized, bespoke proposal that matches your travel desires takes time. The trip planning fee covers initial consultation and discussion of your trip dreams and expectations, time spent researching, developing, and revising a proposal to create the perfect customized itinerary, booking and managing all components, and support while traveling. We do not charge an upfront fee, but will charge a $50/person cancellation fee payable to our agency.
Because it covers the initial consultation, research, and time spent on the proposal, this non-refundable fee will be charged before cancellation takes place.
Prices. Our prices are contractual tariffs -No claim relating to the price of a Trip will be considered once the reservation is effective. Unless otherwise stated in the description of the offer, the following will NOT be included as part of the advertised price:
items of a personal nature such as incidentals and laundry
excess baggage charges
foreign government departure taxes
costs of Passports or Visas
immigration and naturalization fees
single room supplement
travel insurance including health, accidents, lost baggage and trip cancellation
tips and gratuities
any other activities or items not explicitly advertised as included in the price of a Trip in the description of the offered Trip
Notice: We endeavor to secure the lowest possible fares, suitable for your travel requirements, based on space available at the time of booking, accessible sources of information, and knowledge of the agents involved. We cannot guarantee that the price of your travel will be the lowest possible rate obtainable.
Cancellations and Alterations Policies – Important: All bookings of airline tickets, and vacation packages are non-refundable generally unless specifically described otherwise. Any alteration, transfer, or cancellation relating to airfare, or dynamic packages (flight + hotel) which affect the booked flight(s), will involve charges up to the price of the air tickets bought including, without limitation, all fees, taxes, and charges. All cancellations must be done over the phone only. We can accept refund requests only if the following conditions have been met:
If, and only to the extent that, the Suppliers provide for and allow cancellations and refunds.
It is not a “no show” situation (most “no show” bookings are ineligible for any waiver from Suppliers for refund processing).
We are able to receive waivers from Suppliers to process the requested cancellation and refund.
All refund requests are processed in a set format. Once your cancellation request has been submitted to us, you will get an email notification acknowledging your request. This acknowledgement does not automatically qualify you for a refund. Based upon the fare rule we work with the airline or other involved Suppliers to generate a waiver and process the refund if fare rules allow. Cancellation vary as per fare rules. Refunds may take up to 4-6 business weeks to process.
CHANGES AFTER PURCHASE:All changes made to the booking after purchase are restricted and are strictly subject to the airline fare rules. Flight dates and times are changeable subject to availability and upon payment of a change fee per person, plus any additional cost between the original total price paid and the lowest total price available for the new flight at the time the change is made. Any confirmation made beyond the time frame allowed may result in additional costs, of which you will be informed by e-mail. It is essential that you return the confirmation document, otherwise your initial reservation will stand.
Any cancellation or alteration of your booking may result in costs that will be billed by our Suppliers, and our administrative costs may be added to these. In the event of an alteration, these costs will be billed to you. In the event of cancellation, these costs are deducted from the refund payable to you as per this agreement.
The cancellation of your booking for whatever reason does not exempt you from paying all the sums that you owe to Bross Travel Agency LLC. Any interrupted or shortened stay, or any Service not actually used by you, for whatever reason (in particular in the event that you fail to arrive in time to enjoy the Services) does not entitle you to a refund.
As a general rule of alterations, whatever their nature, are treated as a cancellation followed by a new booking, involving the relevant cancellation charges. These charges will be added to any costs charged by the Supplier, of which you will be informed before the alteration is made.
*California and Illinois Residents only:
Upon cancellation of the transportation or travel services, where the Traveler is not at fault and has not canceled in violation of any terms and conditions previously clearly and conspicuously disclosed and agreed to by the Traveler, all sums paid to the seller of travel for services not provided will be promptly paid to the Traveler, unless the Traveler advises the seller of travel in writing, after cancellation. In California, this provision does not apply where the seller of travel has remitted the payment to another registered wholesale seller of travel or a carrier, without obtaining a refund, and where the wholesaler or provider defaults in providing the agreed-upon transportation or service. In this situation, the seller of travel must provide the Traveler with a written statement accompanied by bank records establishing the disbursement of the payment, and if disbursed to a wholesale seller of travel, proof of current registration of that wholesaler.
Issuing Travel Documents -The method for issuing travel documents and/or tickets depends on the time available between the date of issue of tickets and your date of departure, and/or the type of Service. We have an eco-friendly philosophy and our general practice is to send documents to our customers electronically whenever possible [If Appropriate]. We reserve the right to charge an administration fee should you make a request for such documents to be sent as a hard copy.
If a Traveler provides incorrect information, Bross Travel Agency LLC does not assume any liability if the Trip is adversely affected or made impossible by the non-receipt of travel documents.
Travel documents will only be sent to the purchasing Traveler who places the order and personally agrees to these Terms and Conditions.
Insurance -Bross Travel Agency LLC strongly recommends that all Travelers purchase some form of Travel, Cancellation, Lost Baggage and/or Medical Emergency Insurance for all Trips. While we can refer you to an insurance company, Traveler acknowledges that it is Traveler’s responsibility to understand the limitations of their insurance coverage and purchase additional insurance as needed. It is the Traveler’s sole responsibility to research, evaluate and purchase appropriate coverage. Traveler agrees that Bross Travel Agency LLC is not responsible for any uninsured losses.
Passports, Visas, Health Requirements, and Travel Risks -It is Traveler’s responsibility to verify they have all the necessary visas, passport, and vaccinations prior to travel. A full and valid passport is required for all persons traveling to any of the destinations outside the U.S. that we feature [IF APPOPRIATE]. You must obtain and have possession of a valid passport, all visas, permits and certificates, and vaccination certificates required for your entire Trip.
Most out of international Trips require a passport valid until at least six (6) months beyond the scheduled end of your Itinerary. Non-U.S. citizens should contact the appropriate consular office for any requirements pertaining to their Trip.
If you try to enter a country where visa is required, and you do not have the visa, it is possible that you will be imprisoned until there is an available flight to return you to your point of origin.
Some countries require you to be in possession of a return ticket or exit ticket and have sufficient funds, etc. Similarly, certain countries require that the Traveler produce evidence of insurance/repatriation coverage before it will issue a visa.
You must carefully observe all applicable formalities and ensure that the surnames and forenames used for all passengers when making a booking and appearing in your travel documents (booking forms, travel tickets, vouchers, etc.), correspond exactly with those appearing on your passport, visas, etc.
Further information on entry requirements can be obtained from the State Department, by phone (202) 647-5335 or access online atwww.//travel.state.gov/travelor directly from the destination country’s website.
Immunization requirements vary from country to country and even region to region. Up-to date information should be obtained from your local health department and consulate. You assume complete and full responsibility for, and hereby release Bross Travel Agency LLC from, any duty of checking and verifying vaccination or other entry requirements of each destination, as well as all safety and security conditions of such destinations during the length of the proposed travel or extensions expected or unexpected. For State Department information about conditions abroad that may affect travel safety and security, go to//travel.state.gov/travel/travel_1744.html, or contact them by phone at (202) 647-5335. For foreign health requirements and dangers, contact the U.S. Centers for Disease Control (CDC) at (404) 332-4559, use their fax information service at (404) 332-4565, or go to//wwwnc.cdc.gov/travel/. Please also contact your personal physician if you have any additional medical concerns prior to your travel.
It is your responsibility to ensure that you hold the correct, valid documents for the countries you are visiting and have obtained the necessary vaccinations, clearance to travel, and hold the necessary confirmations for medications required as we cannot be held liable for any illness, delays, compensation, claims and costs resulting from your failure to meet these requirements.
WE CANNOT ACCEPT RESPONSIBILITY IF YOU ARE REFUSED PASSAGE ON ANY AIRLINE, CRUISE, TRANSPORT OR ENTRY INTO ANY COUNTRY DUE TO THE FAILURE ON YOUR PART TO CARRY OR OBTAIN THE CORRECT DOCUMENTATION. IF FAILURE TO DO SO RESULTS IN FINES, SURCHARGES, CLAIMS, FINANCIAL DEMANDS OR OTHER FINANCIAL PENALTIES BEING IMPOSED ON US, YOU WILL BE RESPONSIBLE FOR INDEMNIFYING AND REIMBURSING US ACCORDINGLY.
Although most travel to participating destinations is completed without incident, travel to certain areas may involve greater risk than others. You assume sole responsibility for your own safety at any destination traveled to. Bross Travel Agency LLC does not guarantee your safety at any time and assumes no responsibility for gathering and/or disseminating information for you relating to risks associated with your destinations. BY OFFERING OR FACILITATING TRAVEL TO CERTAIN DESTINATIONS, WE DO NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK, AND WE SHALL NOT BE LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.
Accommodations -“Accommodations” are any lodgings in a dwelling or similar living quarters afforded to Travelers including, but not limited to, hotels, quarters in ships and charters, campgrounds, motels, and resorts. Bross Travel Agency LLC provides the accommodations for its Trips through third-party Vendors and retains no ownership or management interest in those Accommodations. Bross Travel Agency LLC does not guarantee the location or the amenities of the Accommodations nor the performance of the third-party Vendors. If any issues arise, please contact the owner/operators of the respective Accommodations directly.
Prices of Accommodations are based on double occupancy unless described otherwise. If you prefer single Accommodations, some Accommodations require you to pay a single supplement fee which can vary depending on the Accommodation. Please contact us for specifics on the single supplement fees for each Trip.
Notices – Any notices required or permitted hereunder shall be given via email to firstname.lastname@example.org
Local Customs and Laws -Some Travelers will be traveling to foreign countries, with different customs, standards, laws and risks than those Travelers are accustomed to. Traveler understands that he or she must be prepared to cope with the unexpected, with local customs and shortages, with the vagaries of weather, travel and mankind in general. As such, Traveler acknowledges and accepts the risks associated with travel in a foreign country and agrees to release and hold Bross Travel Agency LLC harmless for any such problems experienced while participating in their Trip.
All Travelers must obey the local laws and regulations of the countries they visit on their Trip. Bross Travel Agency LLC is not liable or responsible for any damages, costs and/or added expenses incurred as a result of Traveler’s failure to obey any local, provincial or federal laws, which may include arrest or detention.
Legal Compliance and Proper Conduct -Traveler understands that their participation in a Trip may be terminated if Traveler is disciplined by any civil or criminal authorities, charter operator. In this event, Traveler is responsible for arranging and paying for substitute travel and Accommodations.
Marketing Materials -Bross Travel Agency LLC endeavors to illustrate the Services it offers using photographs or illustrations that provide a realistic representation of the Services offered. However, please note that photographs and illustrations appearing in descriptions are for illustrative purposes only. They are binding on Bross Travel Agency LLC only to the extent that they illustrate the type or standard of such Services, and are not contractual nor are they to be construed as guarantees of the conditions of the places or Accommodations pictured at the time of your Trip.
The travel information that we provide you on our site and in newsletters, brochures and the like about options for Accommodations, excursions, restaurants, bars/clubs, etc. comes from a variety of sources, including information published by the establishments themselves, by other travel guides, and by on-line research, and is believed to be accurate. Nonetheless, some of the information could not be independently verified and may be inaccurate and not up to date. You should not view the information as recommendations, and should do your own investigation to confirm that the business/site in question is still operational and suits your needs.
Bross Travel Agency LLC may occasionally use statements made by its Travelers and/or their photographs, images, or other likenesses, in various marketing materials, on our website, or at promotional events. Traveler fully consents to such use of Traveler’s statements and/or their photographs, images, or other likenesses, for marketing or promotional purposes without the payment of any compensation to Traveler and grants Bross Travel Agency LLC a non-revocable license for said use.
Limitation of Liability -IN NO EVENT SHALL Bross Travel Agency LLC BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, EXEMPLARY, SPECIAL, INCIDENTAL OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION, DAMAGES FOR ANY LOSS OF OPPORTUNITY OR OTHER PECUNIARY LOSS, EVEN IF Bross Travel Agency LLC HAS BEEN ADVISED OF THE POSSIBILITY OR PROBABILITY OF SUCH DAMAGES OR LOSSES, WHETHER SUCH LIABILITY IS BASED UPON CONTRACT, TORT, NEGLIGENCE OR OTHER LEGAL THEORY. IN NO EVENT SHALL Bross Travel Agency LLC’S TOTAL AGGREGATE LIABILITY TO THE TRAVELER FOR CLAIMS ARISING UNDER THIS AGREEMENT EXCEED THE TOTAL AMOUNTS PAID BY THE TRAVELER TO Bross Travel Agency LLC UNDER THIS AGREEMENT.
Bross Travel Agency LLC IS ACTING AS A MERE AGENT FOR ALL SUPPLIERS OF SERVICES AND ACCOMMODATIONS ADVERTISED AND/OR SOLD BY US. ALL SUPPLIERS OF SERVICES AND ACCOMMODATIONS ADVERTISED AND/OR SOLD BY Bross Travel Agency LLC ARE THIRD PARTY VENDORS AND Bross Travel Agency LLC RETAINS NO OWNERSHIP INTEREST, MANAGEMENT, OR CONTROL OF THOSE THIRD-PARTY VENDORS. TO THE FULLEST EXTENT PERMITTED BY LAW, Bross Travel Agency LLC DOES NOT ASSUME LIABILITY FOR ANY INJURY, DAMAGE, DEATH, LOSS, ACCIDENT OR DELAY DUE TO AN ACT OR OMISSION OF ANY THIRD PARTIES (INCLUDING THIRD PARTY VENDORS), GOVERNMENTAL AUTHORITY, OR ACTS ATTRIBUTABLE TO YOU YOURSELF, INCLUDING, WITHOUT LIMITATION, NEGLIGENT OR RECKLESS ACTS, EVEN IF Bross Travel Agency LLC HAS BEEN ADVISED THAT SUCH DAMAGES WERE POSSIBLE OR PROBABLE.
Disclaimer of Warranties -UNLESS OTHERWISE STATED, ALL GOODS AND SERVICES OFFERED BY Bross Travel Agency LLC ARE PROVIDED TO YOU ON AN “AS IS,” “AS AVAILABLE” BASIS.
TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, Bross Travel Agency LLC DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, SUITABILITY FOR A PARTICULAR PURPOSE, TITLE, UNINTERRUPTED SERVICE, AND ANY WARRANTIES ARISING OUT OF A COURSE OF PERFORMANCE, DEALING OR TRADE USAGE FOR ALL GOODS AND SERVICES SOLD BY/THROUGH Bross Travel Agency LLC. Applicable law in your jurisdiction may not allow the exclusion of implied warranties, so the above exclusions may not apply to you.
Indemnification and Release -Except as otherwise set forth herein, Traveler hereby releases Bross Travel Agency LLC from any and all liability, loss, expense, damages, or claims arising out of or resulting from Traveler’s participation in a Trip, whether caused by the negligent, intentional, or reckless conduct of Traveler, a Service Provider, a provider of Accommodations, another third party, or otherwise.
Traveler hereby also agrees to indemnify, defend and hold harmless Bross Travel Agency LLC from and against any and all damages, losses, claims, liabilities, deficiencies, costs, fees (including reasonable attorneys’ fees) and expenses, arising out of any claim brought against Bross Travel Agency LLC regarding, resulting, or arising from Traveler’s participation in a Trip or Traveler’s performance of this Agreement.
Force Majeure -Bross Travel Agency LLC shall not be responsible for failure to perform any of its obligations under this Agreement during any period in which such performance is prevented or delayed due to Force Majeure, nor for changes to or terminations of your trip due to Force Majeure. “Force Majeure” refers to any event beyond Bross Travel Agency LLC’ reasonable control, including but not limited to severe weather, fire, flood, mudslides, earthquakes, war, labor disputes, strikes, epidemics, disease, virus, pandemic, contagious diseases, World Health Organization’s advisories and/or alerts, Center for Disease Control’s advisories and/or alerts, U.S. State Department’s advisories and/or alerts, any order of any local, provincial or federal government authority, interruption of power Services, terrorism or any other causes beyond the control of Bross Travel Agency LLC. Bross Travel Agency LLC reserves the right to cancel any Services described in a Trip Itinerary due to Force Majeure. Very rarely, you may be forced by “force majeure” to change or terminate your Trip after departure but before the scheduled end of your Trip. This is unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our Suppliers), pay you any compensation, or meet any costs or expenses you incur as a result. We strongly recommend that you obtain travel insurance, as described in Section 8, above.
General conditions governing air transport
Bross Travel Agency LLC’s responsibilities in respect to air travel are limited by the relevant airline’s conditions of carriage. The airline fulfilling your contract for carriage may change from the airline mentioned in our electronic brochure and advertisements. Bross Travel Agency LLC is not able to specify the type of aircraft to be used by any airline. In addition, Bross Travel Agency LLC is not responsible for losses due to cancelled flights, seats, or changed flight itineraries. Airlines retain the right to adjust flight times and schedules at any time; schedule changes can result in an itinerary that falls outside of contractual agreements. You cannot cancel the contract without penalty due to a change of airline, aircraft type or destination. If an airline cancels or delays a flight, you should work with the airline to ensure you arrive at your destination on or ahead of time. Bross Travel Agency LLC will not provide any refund for Trips missed, in part or full, due to missed, cancelled or delayed flights, or other flight irregularities including, without limitation, denied boarding whether or not you are responsible for such denial.
Direct flights may be “non-stop” or may involve one or more stop-overs (in the latter case this means the same flight by the airline, because the flight number remains the same). The same applies to connecting flights that may be subject to crew changes. When you reserve a scheduled or charter flight involving a stop-over in a town, and the second flight takes off from a different airport to the airport of arrival, ensure that you have sufficient time for reaching the second airport. The journey to the other airport is at your own expense. Bross Travel Agency LLC will not be able to reimburse you for these costs, nor will it be liable if you miss the second flight.
Bross Travel Agency LLC will not bear any liability, particularly in the event of timetable changes, delays, cancellations, etc., attributable to force majeure (labor dispute, strikes, storms, wars, earthquakes, epidemics, etc.) or in the event that, after the specified arrival time at the airport, it is found that the customer is refused boarding for failure to comply with the administrative or health formalities, or failure to check-in.
Problems related to the issuance of e-tickets
As of June 1st, 2008, the International Air Transport Association (IATA) has imposed new rules with regard to the issuing of air travel tickets. As of that date, travel agencies and airlines have an obligation to only issue travel tickets via electronic means (i.e. electronic ticket or “e-ticket”).
Due to technical constraints to do with airline’s restrictions in relation to certain requirements (infants under the age of 2, inter-airline agreements, groups, etc.), it may be impossible to issue an electronic ticket. Therefore, though a flight may be shown as available, it might prove impossible for us to honor your reservation. This situation, which is outside our control, will not result in liability on our part.
If we cannot issue you an e-ticket, we will contact you to propose an alternative route solution. This could involve a different tariff and/or additional costs for which you would be responsible. In the event of the absence of an alternative solution, your refusal to pay any tariff difference, or if the issuance of tickets proves impossible, we would be forced to cancel your reservation at no cost to you. We will provide you with a full refund within 30 days after determining that there is no alternative solution possible.
Failure to check-in
Failure to check-in for a flight on the outward journey (on a charter or scheduled flight) will automatically result in cancellation of the return flight by the airline. We would encourage you to contact us on the date of departure if you wish us to keep the return flight open; this decision remains at the discretion of the airline company.
Any interrupted or shortened journey, or any service that you do not take up, will not entitle you to a refund. If you have taken out insurance coverage, and in particular insurance for the interruption of a stay, you must comply with the procedures for cancellation appearing in your insurance contract.
If any booked flight connecting with your outbound or inbound flight is cancelled or delayed, the airlines reserve the right to provide that transport by any other means (coach/bus, train, etc.).
If you organize your own connecting transport with the arrangements booked with Bross Travel Agency LLC, we advise that you reserve flexible or refundable tickets in order to avoid the risk of any financial loss. You are also advised not to make any important appointments for the day following your return date.
Bross Travel Agency LLC cannot accept responsibility for the consequences of delays (such as a cancelled scheduled flight) in the context of connecting transport organized by you.
Whatever the type of flight, scheduled or charter, it is essential that the return be re-confirmed locally with the airline within 72 hours prior to the envisaged date of departure. For package Trips, this formality is generally performed by the local representative or agent. We would draw your attention to the fact that this procedure is compulsory and that, if you fail to do so, your seat cannot be guaranteed by the airline, which has the right to allocate your seat to someone else. In addition, this procedure also gives you the opportunity to confirm the times of your return flight which may have been altered in the meantime. Bross Travel Agency LLC cannot be held liable for any negligence on your part in failing to re-confirm your return flight.
Bross Travel Agency LLC assumes no liability for any loss or damage to baggage or personal effects, whether in transit to or from a Trip, or during a Trip. The airline is liable to you for the baggage you entrust to it only for the compensation contemplated in the international conventions and relevant statutes. In the event of damage, late forwarding, theft or loss of luggage, you should contact your airline and declare the damage, absence or loss of your personal effects before leaving the airport, and then submit a declaration, attaching the originals of the following documents: the travel ticket, the baggage check-in slip, and the declaration. It is recommended that you take out an insurance policy covering the value of your items.
Additional and oversized baggage fees: Most airlines have their own policy regarding luggage. We recommend that you check with your airline ahead of time for any weight restrictions and additional charges relating to checked baggage. You will be responsible for paying to the airline any additional charges for checked or overweight baggage, including, but not limited to, golf bags and oversized luggage. If you exceed the weight limit set by your airline, and excess weight is permitted, you must pay a supplement directly to the airline at the airport.
Babies and infants
Babies (up to 2 years of age) do not occupy a seat; the price of the ticket is generally 10% of the official rate. On certain flights children (from 2 to 11 years of age) may be granted a reduction, except on charter flights.
Different airlines have their own restrictions on when pregnant woman may fly on their plane, which can range from prohibiting flying anywhere from 7 to 30 days by the due date. It is your responsibility to check the restrictions of your particular airline. If you are denied boarding, Bross Travel Agency LLC will not be responsible for any resulting cancellation fees and charges.
Representations and Warranties -Traveler represents and warrants that Traveler: (i) has all requisite power and authority to enter into and perform the obligations under these Terms and Conditions; (ii) will abide by all laws, rules and regulations and will endeavor to comply with all local customs; and (iii) all of the information provided to Bross Travel Agency LLC to facilitate Traveler’s Trip is true and accurate. Traveler authorizes Bross Travel Agency LLC to make any such investigations as Bross Travel Agency LLC determines to be necessary, at their sole discretion, to determine Travelers eligibility.
Medical and Physical Condition -Medical Emergencies. Some activities available on Bross Travel Agency LLC’s Trips are physically active and interactive, so you must be in good physical condition and health to participate in them. Various activities available on our Trips (including hike, trekking, boat trips, kayak, horse barck ride, 4×4, etc.). They require several abilities and skills, stories such as: the ability to do, eye-hand coordination, balance and awareness of their surroundings as well as some for some excursions, pregnant women are not allowed to do it due to its demand and difficulty in avoiding any type of accident and it will not be possible to contract any insurance that is linked directly to Bross Travel LLC to be able to carry out these excursions, if you are pregnant you should always consult with our travel agents.. Traveler certifies they will not take any alcoholic beverages or drugs that may impair their physical or mental abilities before their participation in an adventure or water activity while on a Trip.
Traveler certifies that they are responsible for managing their own medication and medical, physical, or allergic conditions during their Trip. Traveler understands that in the event of injury to Traveler, or exacerbation of Traveler’s medical condition, Bross Travel Agency LLC may not be held responsible. If a serious emergency arises, it may be necessary for a physician to attend to Traveler, but Traveler recognizes that Bross Travel Agency LLC is not obligated to take any action to facilitate or assist that treatment. The quality of medical personnel and facilities vary from region to region and cannot be controlled by Bross Travel Agency LLC. In some parts of the world, substandard medical care is common and unavoidable. Hospital facilities are often unavailable and evacuation can be prolonged, difficult and expensive. Bross Travel Agency LLC is not responsible for the costs of any medical treatment you may require during a Trip and assumes no liability regarding provision of medical care or lack thereof that you may receive while on the Trip. YOU ARE RESPONSIBLE FOR RISKS ASSOCIATED WITH, AND COSTS, OF ANY AND ALL MEDICAL TREATMENTS YOU MAY REQUIRE OR RECEIVE DURING YOUR TRIP. Traveler releases Bross Travel Agency LLC from any liability relating to any such medical care, whether secured by a Service provider on behalf of Traveler, Bross Travel Agency LLC, or otherwise, and agrees to be responsible for any and all expenses incurred for said medical care.
Disputes -Governing Law, Jurisdiction, etc. These Terms and Conditions and the relationship between Traveler and Bross Travel Agency LLC will be governed by the laws of the State of [INSERT STATE NAME] without regard to its conflict of law provisions.
Assignment -Traveler may not assign his rights or obligations hereunder without the prior written consent of Bross Travel Agency LLC.
Severability and Survivability -If any provision, or portion of a provision, in these Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions. Traveler and Bross Travel Agency LLC agree to substitute for such provision a valid provision which most closely approximates the intent and economic effect of such severed provision.
Notwithstanding any other provisions of this these Terms and Conditions, or any general legal principles to the contrary, any provision of these Terms and Conditions that imposes or contemplates continuing obligations on a party will survive the expiration or termination of these Terms and Conditions.
Entire Agreement, Waiver -These Terms and Conditions constitute the entire understanding and agreement of the parties with respect to the subject matter covered by them, and supersede all prior and contemporaneous understandings and agreements, whether written or oral, with respect to such subject matter. No terms contained on any proposal, purchase order, acknowledgment or other document will be effective with respect to affecting the terms hereof. No delay or failure by either party to exercise or enforce at any time any right or provision hereof will be considered a waiver thereof of such party’s rights thereafter to exercise or enforce each and every right and provision hereof. No single waiver will constitute a continuing or subsequent waiver. Bross Travel Agency LLC does not guarantee it will take action against all breaches of these Terms and Conditions. No waiver, modification or amendment of any provision hereof will be effective unless it is in a writing signed by both the parties.
Registrations – Bross Travel Agency LLC is a registered seller of travel in Texas
Bross Travel Agency LLC is NOT responsible for passports in ANY way. Passports are required to be valid for 6 months from your return date. PASSPORT CARDS ARE NOT VALID FOR TRAVEL INTERNATIONALLY VIA AIR!
Bross Travel Agency LLC is not responsible for failure to present or obtain these documents for travel.
CRUISES : US Citizens on closed-loop cruises (cruises that begin and end in the same U.S. port) and travel to destinations in Mexico, Canada, the Caribbean, the Bahamas, and Bermuda are able to re-enter the United States with proof of citizenship other than a passport or passport card. Acceptable proof of citizenship includes an original or certified copy of a government issued birth certificate (raised seal and signature)
and a laminated government issued picture ID (typically, driver’s license), Consular Report of Born Abroad Certificate, or a Certificate of Naturalization. NOTE: Baptismal records and certificates issued by a hospital are not acceptable.
HONEYMOON & ANNIVERSARY TRAVELERS: You MUST bring a copy of your marriage certificate to qualify for any complimentary honeymoon/anniversary package (photo copy is recommended). Failure to have such proof of marriage will result in the resort denying these complimentary privileges (if applicable). PLEASE notify your Bross Travel Agency LLC agent if you are celebrating a Honeymoon or Anniversary so that they can annotate this in your reservation. Typically resort will honor these packages up to 30 days before or after your honeymoon/anniversary date.
CHANGES TO RESERVATIONS: ANY changes made to your existing room or package reservation are subject to the current rates, promotions, and terms and conditions at the time of change. To process any changes – a change fee of $50 will be assessed by Bross Travel Agency to make the changes. Changes to a reservation are not always guaranteed. It is the responsibility of the client to request the terms and conditions to make changes.
RATE CHANGES ON CRUISES: If there is a Rate Change – Consumer agrees to pay NTA a $50 change fee in order to process a rate change on a cruise.
FINAL PAYMENT: The final payment MUST be received NO LATER THAN the due date on your invoice. Final payments are not automatically charged. Please note your calendar of this final payment date as reminders may not be sent, however we try to send reminders about a week before it’s due. You must go to http://www.brosstravel.com/ on the date you’d like the payment to be posted. Bross Travel Agency is not responsible for cancellations due to payments made after the final payment due date and time.
CANCELLATION PENALTIES: Pertaining to the room portion of your trip; once your reservation is made Bross Travel Agency LLC has the right to 10% of the nonrefundable penalty, this will be assessed up until any additional resort penalties take effect. The aforementioned is per person or entire room canceling (so if 1 person within the room cancels these same rules apply for that person). Packages including scheduled air and hotel or hotel only are completely non refundable unless otherwise notated by an insurance policy that you have purchased.
Regarding Airline tickets: If Bross Travel Agency LLC booked your tickets, they are 100% non- refundable and subject to individual airline penalties/fees (see insurance below). The penalty for cancellation will be $50/person with most vendors, but this could be entire deposit if air is included. If any air is booked through a Southwest Vacation Package, the air MUST be paid in full in order to receive a future air voucher.
If the client chooses to contact the hotel, airline, or cruise line without consulting with the Agency first for cancellations, the travel agency will not be responsible for any collections of funds unless a $150 payment is paid up front to handle the case.
Bross Travel Agency will send you an invoice for $50/person cancellation fee. This fee can be applied to future bookings at the agents discretion.
Deposits – All Deposits are nonrefundable unless otherwise advised
No refund will be issued for cancellation due to actual or threatened terroist events. If travel plans are delayed or cancelled for any reason there will be no refunds issued by Bross Travel Agency, except in those circumstances where Bross Travel Agency has issued its own schedule of cancellation, applicable to all or a portion of a booking (whenever such a schedule is issued., it will specifically indicate which trip component(s) it is issued for and it will apply ONLY to the specific trip comonents(s) indicated.
Please note that a ‘trip’ or ‘booking’ often consists of multiple components, each of which may carry its own cancellation penalties (example: an airline ticket, a pre-trip hotel night, a multi-day adventure vacation by a tour operator, a post-trip extension designed by Bross Travel Agency, all of which may be subject to a different set of cancellation policies.
LATE FEES: Reservations will be cancelled if final payment is made after the due date. In the rare occasion that the agency can salvage the reservation after final payment – Final payments not received prior to the due date above will incur a $50 per person late fee. All reservations are subject to cancellation and hotel penalties as described above if final payment is not received on the due date. Late fees are not covered by the travel insurance and are always non-refundable.
TRAVEL INSURANCE: Insurance can be purchased at the time your reservation is made; most cancel for any reason insurance cannot be added after the initial trip deposit is received. There are multiple types of insurance including Cancel for Any Reason. Your Bross Travel Agency LLC will quote your insurance policy cost upon initial trip quote or request.
It is not the responosibility of Bross Travel Agency to include or not include the travel insurance. It must be requested by the client.
Insurance does NOT cover items you purchase outside Bross Travel Agency LLC (i.e. airfare, tours, excursions etc). Please Note: if you initially reserve a room only package & add airfare to the package through Bross Travel Agency LLC at a later date your cancel for any reason insurance policy cost will be adjusted to accommodate the revised total trip package cost at that time.
This plan does not include increased rates associated with a change in the number of individuals occupying a room. If the number of individual occupying a room changes, the remaining travelers will be responsible for any additional costs incurred as a result of the change in the per-person occupancy rate.
In the event of a cancellation, it is up to the discretion of the airline to have non refundable air or issue air vouchers whether insurance is purchased or not. It is the tour operators discretion to charge additional fees for cancellations. Monetary value for air will not be dispersed unless refunded by the airlines even when insurance is purchased. Insurance will not be valid if the trip is cancelled after original departure date.
ARBITRATION: If a dispute arises out of or relates to this contract, or breach thereof, and if the dispute cannot be settled through negotiation, the parties agree first to try in good faith to settle the dispute by mediation administered by the World Travel Dispute Center under the applicable guidelines as established by International Forum for Travel and Tourism (iFTTA) before resorting to arbitration, litigation, or some other disppute resolution procedure. If mediation is not successful, the parties will settle by binding arbitration administered by the World Travel Dispute Center under the applicable guidelines as established by IFTTA.
LAW: All parties hereby consent to the jurisdiction of all state and federal courts sitting in Harris County, State of Texas, and agree that venue for any such action shall lie exclusive in such courts without regard to choice of law priciples, and agrees that such courts shall be the exclusive forum for any legal actions brought in connection with this Agreement or the relationships among the parties hereto.
SEVERABILITY: In the event any provisions or covenants (or any portion thereof) of this Agreement shall be held invalid or unenforceable by any court of competant jurisdiction, such holding shall not invalidate or render unenforceable any other provisions hereof.
TRAVELING WITH CHILDREN: Children under 18 years of age not traveling with both parents or legal guardian(s) may need to present a notarized letter from the absent parent/guardian granting permission to travel outside the United States and provide emergency medical care if necessary. Please refer to this website for more information and sample letters: http://www.globetrektravel.com/minortravelforms.pdf
Bross Travel Agency LLC is not responsible for lack of compliance to provide proper documentation or any autorization to airport authorities. It is the responsibility of the traveler & the traveler’s parents/guardians to provide proper documentation to airport authorities.
TRAVEL DOCUMENTS: Travel documents will be sent to you no later than ten (10) days prior to departure date. Please read through these documents immediately; misprints, misspellings, incorrect dates etc. are not the responsibility of Bross Travel Agency LLC included in your travel documents (if airfare is purchased through Bross Travel Agency LLC) are airline electronic ticket receipts (proof of purchase, not boarding passes or actual tickets). Boarding passes are printed at the time of check in; online with the airline directly, or at the airport when showing passport & checking in luggage. It is very important that you take your travel documents with you in addition to passports and a major credit card for any baggage fees that may apply.
TRANSPORTATION : Please allow the transportation to be arranged by your travel agent, if you have not requested Transportation then it will not be included in your package and Bross Travel Agency LLC will not be liable for arranging your transportationl.
BAGGAGE FEES: Due to continual changes in airline baggage policies it is suggested that you inquire with your airline’s website for up-to-date fees & information. Bross Travel Agency LLC is NOT responsible for additional fees incurred for baggage or seating. BAGGAGE FEES ARE NOT PART OF AN ALL-INCLUSIVE PACKAGE!
Please review “Updated Checked Bag and Carryon Bag Rules” at www.TSA.gov
RE-CONFIRM YOUR FLIGHTS: Bross Travel Agency LLC advises you personally re-confirm your flight schedule within 24 hours prior to departure directly with the airline in case of any last minute changes or delays. Most airlines allow you to check in online 24 hours prior to departure using the “Record Locator”
AIRLINE CHECK IN: Please check in with your airline at the airport no later than two (2) hours prior to scheduled flight departure time.
RESORT CHECK IN: Check-in time at most resorts is 3:00pm (local time). If you arrive prior to 3:00pm your room may not be ready. The resort will store your luggage in a secure location on property so you may start enjoying your vacation without delay. Change into something more comfortable and enjoy a nice lunch, swim in the pool, walk along the beach, etc. until you are notified that your room accommodation is ready for check in.
Force Majure –
The performance of this agreement by either party is subject to termination without liability upon the occurrence of any circumstance beyond the control of either party such as acts of God, acts of war or terrorism, acts of state or governmental authorities, strike, lockout, material or labor restrictions by any government authority, civil riot, fire, flood, governmental travel advisories, curtailment of transportation facilities, or other similar cause preventing or delaying at least 25 percent of the meeting attendees/guests from attending or another cause beyond the reasonable control of Hotel or Group, including without limitation pandemics or other similar emergencies related to communicable diseases if the WHO, CDC or other federal, state or local governmental agency has issued an advisory recommending against travel to or from Hotel, or recommending against gatherings in excess of Group’s planned/contracted attendees, to the extent that such circumstance makes it inadvisable, impracticable, impossible or illegal to hold the meeting or to provide the facility.
Upon such circumstance, Hotel and Group hereby waive any claim against the other for damages, cancellation penalties or fees, by reason of such termination, except that any deposit paid hereunder shall be refunded to the Group by Hotel. The ability to terminate this Agreement without liability pursuant to this paragraph is conditioned upon delivery of written notice to the other party setting forth the basis for such termination as soon as reasonably practical after learning of such basis.
Country Travel Advisories – Please check all country advisories
Check the Centers for Disease Control’s travel webpage for destination health issues.
Bross Travel Agency LLC offers retail travel services to customers which are provided by separated and independent
vendors of travel services. Bross Travel Agency LLC does not operate, control, or otherwise provide the services of the
independent travel vendors. Hence, customer agrees that Bross Travel Agency LLC acts only as an agent for the client
acquiring transportation, cruises, hotel accommodations, sightseeing and other privileges or services for the clients’ benefit,
and on the express condition that Bross Travel Agency LLC shall not be responsible for any loss, accident, injury, delay,
defect, omission, or irregularity which may occur or be occasioned whether by reason or any act, negligence, or default
of any company or person engaged in or responsible for carrying out any of the arrangements, or otherwise in connection therewith.
Thank you for understend and accept this terms.